Our Returns Policy: We reserve the right to change this Returns Policy at any time. This Returns Policy was last updated on 06-06-2021
You must check your order or items upon receipt and always before use. If any errors occur or issues arise then you need to report it to us immediately so we can investigate.
Before returning an order you will need to contact us to request a returns number. Without this number it may be difficult to process your return. ( it may take longer.)
Your statutory rights
Our Returns Policy does not affect your statutory rights.
Right to Cancel
You have the right to cancel this contract within 14 days without giving reason.
The cancellation period will expire after 14 days from the day on which you receive , or a third party other than the carrier and indicated by you have physical possession of the order.
To exercise the right to cancel, you must inform us of your decision to cancel this contract by a clear statement. You may use the example cancellation form below.
Please ensure that the items you are returning are unopened and in any original packaging. All returned items need to be in excellent condition with any retail seals unbroken.
Effects of Cancellation
If you cancel this contract, we will reimburse to you all payments received from you, including the cost of delivery (except for supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us). We may make a deduction from the reimbursement for loss in value of any goods supplied if the loss is the result of unnecessary handling by you. We will make the reimbursement without undue delay and not later than:
(a)14 days after the day we receive back from you any goods supplied; or
(b)(if earlier) 14 days after the day you provide evidence that you have returned the goods; or
(c)if there were no goods supplied, 14 days after the day on which we are informed about your decision to cancel the contract.We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise. In any event, you will not incur any fees as a result of the reimbursement. You will have to bear the direct cost of returning the goods.
Cancellation Form Example
To: The Hair Shop Dundalk trading as Tresseaporter, unit2, Williamsons Mall, Dundalk, Co Louth, Ireland, A91 DH52
I hereby give notice that I cancel my contract of sale of the following goods:
Name of customer:
Address of customer:
Signature of customer (only if sent by paper):
What should I do if I receive an incorrect item?
We have high standards when it comes to packaging your order however mistakes, can happen from time to time. We apologies if you have received an incorrect item. As part of our customer service, we will do our very best to resolve the issue with minimal inconvenience to you. We will review each case individually when considering the return of the product; in some cases we may require more information like pictures so we can choose the best course of action. Our aim is to provide the best solution for you as quickly as possible.
What should I do if my item is damaged?
Although we take care to prevent any damage to your goods during postage it is possible that problems can happen. Please accept our apologies if you have received a damaged item. We ask that you except delivery and contact us immediately. Refusing the delivery may result in a delay of the parcel being returned. You can contact us through your account using the online message centre. Please attach any pictures you have of the damage to the message. A member of our team will review the details of your order and resolve your query.
How do I report a fault with my product?
Please accept our apologies if you believe you have a fault with your goods, we take all complaints regarding the quality of our products very serious and we will investigate the reported fault. In order to do this please contact us by email firstname.lastname@example.org and provide details of the fault and if possible attach pictures with your message.
If you have a fault with a L’Oreal Professionnel Steampod product, please contact L’Oreal Professionnel directly by visiting the following link:http://www.rowenta.co.uk/repair
If you are reporting a fault with a GHD product, please contact GHD directly by visiting the following link: www.ghdhair.com/customer-care/returns.
How do I arrange a return?
Please contact us to arrange your return.
We will need to have your order number,of the item you want to return and the reason for return. Once we have these details we will provide you with a returns number and all the necessary information to arrange the return. Please package the item securely with our returns form. Please get a proof of postage receipt when you send your item to us. Without Proof of postage , we may not be able to process your refund or replacement in the event that your item is lost in transit.If you request a replacement and the product is discontinued , we will process a refund to the original account used to purchase the item. Any item you have accepted and then returned is your responsibility until it reaches us. Please therefore ensure that you send your item back to us using a delivery service that insures you for the value of the goods.
Will you refund my postage costs to return an item?
We are more than happy to refund postage costs to return an item where the return is required due to our error. For instance: -If we sent you the wrong item,-If the item is damaged or faulty,-Where you are returning a substitute item which you do not want to keep. We cannot refund postage costs to return items which are unwanted or no longer required. These costs will need to be covered by you, Please use a delivery service that insures you for the value of the goods. We will not refund postage costs to return any item due to reported damage or fault where no error was found in the testing process. Costs of posting the item back to you will depend on the item and will be communicated to you after the testing process has been completed.
If you are not satisfied with the way in which we have handled the return or replacement of any item, please contact us via your account or by post at The Hair Shop Dundalk trading as Tressaporter, Unit 2,Williamsons mall, Dundalk, Co Louth Ireland A91DH5